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Privacy Policy

This Privacy Policy provides users of jokoth.com (website) with legal information on the processing of their personal information through the Site under the General Data Protection Regulation (GDPR) (EU 2016/679) and the DUTCH Privacy Code (DL 196/2003).
Pursuant to statutory requirements, this Privacy Policy indicates:
  • the nature, purpose and means of the personal information processed;
  • contact details of the data controller(s)
  • the contact details of the Data Protection Officer (DPO);
  • If any, third parties involved in the processing activities;
  • the retention period of personal information;
  • the security measures adopted to protect personal information;
  • the privacy rights of users.
This Privacy Policy applies to the Site only and does not concern any website or platform to which the Site may link.
Users below 17 years old are not allowed to consent to the processing of Personal Information without parental authorization.

Controller

The collection and processing of customers’ personal data in jokoth.com(website) are managed by Our data protection team (DPT)
Our Data protection team will ensure that the Site processes personal information in compliance articles 26, 13 and 14 of the General Data Protection regulations
Our Data protection team can be contacted for any inquiries at the following email address: PRIVACY@JOKOTH.COM

Personal information. Purposes of processing.

“Personal information” means any private information such as;( name, address, date of birth, contact and credit card details) which our users identifies as information. Personal information is collected automatically by our site or received via multiple sources: forms, chat, e-mail, apps, devices, social media and other means.

By clicking the subscribe button , our customers consent to use of personal information , for the following purposes;

IMPROVE BROWSING EXPERIENCE AND STATISTICAL PURPOSES.

Collection of non-sensitive browsing data is done in order to improve website navigation and user browsing experience such that the users are fully able to enjoy its features and services. Furthermore, browsing data may be used to verify that the Site is functioning properly.
The browsing data which are automatically collected include; IP address, date/time of the visit and its length, any referring URL, the pages visited on the Site, the device used among other information.
Intention of the processing of such information are used purely for statistical purposes
The browsing data described above are stored only temporarily in compliance with the applicable law.

ORDERS PURPOSES

At checkout, the Site asks users to provide personal information in order to complete their purchases. The data provided are used for billing and shipping purposes and may include data Such as (name and surname, e-mail address, delivery address and billing details etc.)
Such personal information is also essential for the Customer Service to assist customers on inquiries related to order to cash and delivery (fulfillment) purposes.
Personal information related to orders will be stored as long as required to comply with contractual obligations and with the applicable tax and financial reporting obligations. The Site may also verify the payment instruments used by customers to purchase on the Site (e.g. credit or debit card, etc.) for the main purpose of preventing fraudulent activities or pursuant to the applicable anti-money-laundering laws.
As full reliance for payment verification is given to third-party payment processors, the Controllers do not process or store any financial information belonging to customers. Failure to provide the personal information required at checkout will prevent users from completing an order on the Site.
Communications related to sales, delivery , or after sales feedbacks and inquiries will be done by email only. Customers are always free to unsubscribe from such email communications by clicking on the “unsubscribe link” at the bottom of each email.

USER REGISTRATION

Users can register to create a personal account at jokoth.com.
Users will be required to submit their personal information such as date of birth, gender, address and contact details.These data are strictly used to simplify the shopping and checkout experiences, such that the customer do not have to fill in a new form, each time they make a purchase at JOKOTH.COM The Site clearly indicates which personal information is mandatory to set up a Site account.
Users must submit personal information that is true and accurate at the moment of registration and are invited to maintain their personal information up-to-date (if any modification occurs) by logging into the personal account to make all relevant changes.

Users who choose to enable or log in to their Site account via a social media, should be aware that when they connect their Site account to a social media account, the Site collects certain personal information the User has already provided to that social media (for example, the email address and public profile on Facebook).
The Controllers do not oversee or control such social media services or the user’s profiles on these services and do not establish privacy settings or rules for how personal information on those services will be used. Users are highly encouraged to read all policies and information regarding the applicable social media services to learn more about how they process personal information.

NEWSLETTER AND MARKETING COMMUNICATIONS

Upon subscription, our users are free to consent to our newsletters and marketing communications prior to clicking the submit button. This is done for the purpose of having newsletter and marketing communications tailored to the user profile. Of course Users are free to withdraw their consent from receiving newsletters and commercial communications in the following ways:

  • by clicking on the ‘unsubscribe’ link in any of such email;
  • by contacting our Customer Service.
  • Or simply deleting their personal Jokoth account. Should they wish to do so.

PROFILING

Under the explicit user’s consent, newsletter and marketing communications may be tailored to the user “profile”, based on the personal information the Site collects or receives about the concerned user. With respect to the customers of the Site, it is in the Site’s legitimate interest to process personal information to offer more interesting products, to improve the Site and to personalize the products offered on the Site. The main purpose of profiling is to propose products, services and initiatives more responsive to the tastes, shopping habits and interests of users and customers. Personal information may be also used for remarketing, retargeting or profiling purposes, including via third parties (e.g., social networks, etc.). Neither the Site nor the Controllers will ever carry out any profiling activities relating to children.

Cookies

Information relating to the cookies used on the Site can be found at the following link: COOKIE POLICY

Sharing and transfer of personal information

The Jokoth Data protection team will ensure strict confidentiality to the personal information of customers and is not permitted to transfer such confidential information to third-party. The data provided by users will be used only for the purpose to which agreed to and users sharing personal information with the Processors is necessary for the Controllers to fulfill their contractual obligations and, also, to improve the Site’s products and services. Such situations include:
  • couriers and postal operators;
  • order fulfillment and shipping warehouses
  • digital marketing and social media agencies
  • IT service providers
  • customer care service providers
  • payment service providers
Any concern related to leakage of user personal data can be forwarded by email to: PRIVACY@JOKOTH.COM Note that jokoth.com reserves the right to disclose personal information about users as required by law (for instance, in response to law enforcement requests), and where needed to protect our company rights, affiliates or third parties.
Moreover, personal information may be disclosed to other companies within the same corporate group of each of the Controllers, or to third parties in the event of a corporate restructuring process, in full compliance with the applicable law.
In any other cases, the sharing of personal information will be conditional upon the preliminary and explicit consent of the user, unless processing is allowed under an alternative legal basis. JOKOTH Controllers will not transfer any personal information outside the European Economic Area (EEA), unless the user has explicitly authorized such transfer or the transfer of personal information outside the EEA is allowed by the GDPR on another legal basis.

Processing methods and security measures

Personal information of users is processed by the Controllers with IT, automated and electronically. In accordance with the GDPR, specific security measures have been implemented to prevent data loss, unlawful or improper use, and unauthorized access. Our Data Processors will ensure that they always meet the level of security required by the GDPR while processing personal information related to the Site activities. While the Site adopts primary security measures to prevent loss, destruction or dissemination of personal information, at the same time it cannot exclude the safety risks that are naturally involved by online transmission of data. The user accepts the inherent risks of providing personal information over the internet and will not hold the Site responsible for any breach of security unless this breach is due to the Site’s negligence or wilful default.

Retention of personal information

JOKOTH data stewards will store personal information for as long as it is needed to provide users and customers with the required services or to meet legal or tax obligations or for the minimum period prescribed by the law. The Site will promptly delete or anonymize personal information that is no longer needed or retained according to the law.

Connection to third-party websites or platforms

The Site may contain banners, advertising messages and other links to third-party websites or platforms. Therefore JOKOTH cannot control or be held responsible for the conduct of such third-party websites or platforms with respect to privacy law. Users are encouraged to read their privacy policies to verify how they collect and process personal information.

The rights of users

Users are entitled to receive confirmation as to whether the JOKOTH hold any personal information about them. If this is the case, under the GDPR, users also hold the rights to:
  • be informed about the collection and use of their personal information;
  • access their personal information at no cost
  • update their personal information
  • unsubscribe and delete their personal data
  • Obtain and reuse their personal information for their own purpose across different services when processing is based on a contract or on consent, and the processing is carried out by automatic means (“the right to data portability”);
  • Under specific conditions, to object to the processing of their personal information;
  • Object at any time to the use of personal information for “profiling” or “automated decision-making” purposes;
  • The right to submit complaints related to the collection and processing of personal information to the competent supervisory authority;
  • The right to withdraw consent to the processing of personal information at any time.
Users can contact the Site for any inquiry and to exercise their privacy rights at the following email address: PRIVACY@JOKOTH.COM

CHANGES TO THIS PRIVACY POLICY

Any future changes to this Privacy Policy will be posted on the Site and, where appropriate, notified to users by email. Users are encouraged to read this Privacy Policy frequently to check for any updates or changes.

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